Chapter 12
Troubleshooting
Each entry is a symptom, what usually causes it, and what to do.
12.1No traffic on the map
Check the status bar first (The status bar). The ADS-B: line says where traffic is coming from.
| What the status bar or map shows | What to do |
|---|---|
| Playback Mode, or Back to Live Feed at the top | You're watching a recording. Tap Back to Live Feed and choose your receiver. |
| Map Only, with a red NO ADS-B bar at the bottom | No traffic source is selected. Tap Go Live. |
| Your receiver is listed, but no aircraft | Check Aircraft tracked and 1090 ES in Receiver status. Zero messages usually means the antenna or power. Also check that no filter is hiding traffic: Filter turns gold when one is on (Hide traffic you don't need). |
| License: None | Live traffic needs a license (Licenses and subscriptions). |
12.2Stuck in Playback
The red Back to Live Feed button at the top of the map means a recording is loaded. Tap it, then choose Establish ADS-B Connection.
12.3The connection keeps dropping
- Look at Power monitor in Receiver status. Anything below 100% CLEAN POWER, or short bars, means the power supply is dipping. Use a better supply or cable.
- Move the phone closer to the receiver, with a clear line between them.
- Switch to WiFi + Bluetooth, which keeps Bluetooth as a backup (Bluetooth, WiFi, or both).
- If it continues, send the Diagnostic Log to support (Diagnostic log).
12.4An update won't start
- Your phone must reach the receiver over WiFi, not Bluetooth alone. The phone carries the update to the receiver, and Bluetooth is too slow.
- Your phone needs internet to download the update. On Direct connect that means mobile data; a tablet without mobile data can't download it there. Put the tablet and receiver on a router or hotspot with internet.
12.5Alerts are too quiet
- Raise Alert volume in the receiver window (Alert volume).
- Check you haven't silenced traffic (Silence all traffic) or weather (Silence weather alerts).
- Check the rule for that distance has Audible turned on (Edit a rule).
12.6Traffic altitudes look wrong
If an aircraft you can see on the runway shows hundreds of feet above or below you, long-press it and use Calibrate Altitude Offset (Aircraft on the map). Receivers with a pressure sensor should use Use Pressure Altitude (Altitude settings).